After-Sales Repair Process
Complete your repair request in just a few simple steps
01
Contact Customer Support
Email us at kmeu@minisforum.com or contact our online support. Please describe the product issue and provide your order information.
02
Remote Troubleshooting
Our support team will guide you through remote troubleshooting to help identify and resolve the issue whenever possible.
03
Get the Return Address
If the issue cannot be resolved remotely, our support team will provide the European warehouse return address and RMA number.
04
Ship the Product & Provide Tracking Number
Pack the product properly, include the RMA number and issue description, then ship it to the specified address. After shipment, please provide the tracking number to our support team so we can follow up on the return status.
05
Inspection, Repair & Quality Check
After the European warehouse receives the product, our team will perform a professional inspection and repair. Once completed, the product will undergo a quality check to ensure it works properly.
06
Return Completed
Once the product passes inspection, it will be shipped back to you. The entire process is fast and efficient.
Our repair center
Address for EU
Panex-MG
Panex World Depot GmbH
Vollhöfner Weiden 17,
21129 Hamburg
Germany
kmeu@minisforum.com
Address for US
Jerry Wu
Unit 1, 1611 W San Bernardino Rd
West Covina, CA 91790 US
store@minisforum.com
Address for JP
Mr Huang
〒114-0001
東京都北区東十条4丁目12-2 サンハイツ
東十条 102 MICRO COMPUTER株式会社
jpstore@minisforum.com
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