Refund policy

For purchases from minisforumeu.com. Need help? Email kmeu@minisforum.com with your order number.

Your statutory rights remain protected. The extra return offer and store warranty are additional benefits. They do not limit mandatory consumer rights or more favourable terms already provided with your purchase.

Before dispatch

Contact us as soon as possible to change or cancel an order. Eligible cancellations before dispatch receive a full refund. After dispatch, applicable withdrawal and return rights still apply. Refund timings are listed in Section 5.

14-day statutory withdrawal

• Notify us: Where EU consumer withdrawal rules apply, you may cancel without a reason within 14 days after you, or your nominated recipient other than the carrier, receive the goods. For items from one order delivered separately, the period generally starts after the last item arrives.
• How: Send a clear withdrawal statement by email, our contact form, post or another legally valid method. Include your name and order details. Sending it before the deadline is sufficient; our approval is not required. A postal address and optional notice template appear in Section 8.
• Return the goods: Unless we offer collection, send them back within 14 days of your notice. Contact us for the designated return address. Waiting for instructions does not extend the statutory deadlines.
• Inspection: You may inspect the product to establish its nature, characteristics and functioning. Opening the package does not remove this right. Original packaging and unused or unopened condition are not mandatory for statutory withdrawal.
• Condition: Pack the goods securely and include the supplied accessories and gifts. Where permitted by law and properly explained before purchase, a deduction may reflect only loss of value caused by handling beyond necessary inspection. There is no automatic deduction for opening a product.
• Costs: You pay direct return costs only if we disclosed this before purchase and did not agree to cover them. Otherwise, we pay. We charge no cancellation, platform or restocking fee for statutory withdrawal.

Discounted, refurbished and renewed goods retain applicable withdrawal rights. Legal exceptions can include genuinely personalised goods and separately supplied sealed software opened after delivery. Ordinary computer hardware is not excluded simply because its packaging was opened.

A statutory withdrawal refund includes the least expensive standard outbound delivery we offered. Any extra cost for an upgraded delivery option is excluded. Unless we offer collection, we may withhold the refund until we receive the goods or proof of return shipment, whichever comes first.

Additional return offer within 30 days of delivery

This voluntary 30-day period starts on delivery and runs alongside the statutory 14-day withdrawal period; it is not an additional 30 days after that period ends. For an eligible new product, you may request a return for any reason within 30 days of delivery by contacting us with proof of purchase. Opening the packaging or checking the product does not by itself make it ineligible for return. Return the same product supplied, with its original packaging, accessories and gifts. Customer-caused scratches, dirt or damage, substituted goods, and refurbished or renewed products are excluded from this voluntary offer.

After eligibility is confirmed, return it within 14 days and provide tracking details. You pay the direct return cost. After receipt and inspection, you may request an exchange or a full refund of the product price. These conditions apply only to the extra offer; statutory withdrawal and faulty-goods rights remain separate.

Faulty on arrival: Report a damaged or defective product within 30 days of delivery. After checking the issue, we offer exchange or a full refund and cover necessary return and replacement shipping. Reporting later does not remove applicable statutory rights or remaining warranty cover.

For missing parts, we arrange replacement or refund their actual value. For delivery damage or incorrect goods, we arrange the appropriate return, replacement or refund and pay necessary shipping.

Send your order number and a brief description. Photos, packaging details, an unboxing video or a carrier report can help, but a video or report is not required to exercise statutory rights. A short reporting deadline, missed immediate inspection or a “delivered” tracking status does not by itself remove those rights.

For consumer deliveries we arrange or offer, we remain responsible for loss or damage until the goods are received as required by law. A statutory exception may apply if you independently appoint a carrier we did not offer.

Statutory remedies

EU consumers generally have at least two years of protection against faulty or non-conforming goods; national law may give longer protection. This also covers refurbished and renewed goods, subject to lawful, specifically agreed used-goods rules.

You may request free repair or replacement under applicable law, including necessary shipping, labour and materials. A requested remedy may be refused only on lawful grounds, such as impossibility or disproportionate cost. Where legal conditions are met—including failed, refused or unreasonably delayed remedies, or a sufficiently serious defect—you may receive a price reduction or terminate the contract for a refund. A minor defect may not justify termination.

These rights do not automatically end after a 7-, 14- or 30-day service window or when a commercial warranty expires. For contracts governed by German law concluded on or after July 31, 2026, statutory repair extends the original limitation period once by 12 months; a refurbished statutory replacement requires the consumer's express request. Other mandatory national rules continue to apply.

Who and what is covered?

This additional warranty covers the original direct purchaser of eligible products from our EU Store who resides or stays in the EU. Purchases from Amazon, other retailers or private resale channels are excluded. Rights against the relevant seller remain unaffected.

Check the warranty stated on the product page and in your order information for your exact model and configuration. Cover starts on delivery, including for pre-orders. A replacement continues the remaining original commercial warranty period, subject to any mandatory extension or other statutory rights.

Service for covered hardware faults

The service table below applies to eligible standard products. Refurbished and renewed product service is explained separately below.

Cover includes defects in materials or workmanship and functional failures during normal use, subject to the exclusions below. Necessary round-trip shipping, parts and labour are covered.

The service route is based on when you first report the fault, not on when we approve the claim or receive the return. The fault must qualify for cover; your statutory choices of remedy remain unaffected.

If repair is impossible or unreasonable, we provide the same product or an equivalent in value, function and performance. If a model is unavailable or discontinued, we will contact you about a suitable equivalent or successor. Statutory choices of remedy remain unaffected. A covered claim is not automatically refused because you cannot return the device within one week of approval; contact us if you need help arranging shipment.

Refurbished and renewed products: A covered functional fault qualifies for replacement during the separate 12-month warranty. If unavailable, we will contact you about another suitable product. The extra 30-day change-of-mind offer does not apply. Statutory withdrawal and defect rights remain available; a shorter statutory period requires a lawful agreement and, under German law, specific advance information and express separate agreement. Disclosed and validly agreed cosmetic marks are distinct from undisclosed faults.

Annual Pass: Holders retain one complimentary accidental-damage repair per year, including drops or liquid exposure. This is separate from standard warranty exclusions. Verified quality-related claims include round-trip shipping.

Standard commercial warranty exclusions

• Normal wear, cosmetic wear and minor noise that does not affect operation.
• Damage caused by misuse, accidents, liquid, drops, impacts, crushing, extreme temperatures, mishandling, incompatible or faulty third-party parts, or improper repair, disassembly or modification. Where the product is designed for user-accessible RAM or SSD upgrades, a compatible upgrade carried out properly does not by itself cancel cover for an unrelated hardware fault. Damage actually caused by the upgrade or part is excluded.
• Overclocking damage, including when enabled through MINISFORUM hardware or software.
• Software issues such as operating-system, application or driver problems are outside the standard commercial hardware warranty. Lifetime technical support for troubleshooting remains available separately as described below.
• Third-party accessory or compatibility problems that do not breach agreed product specifications.
• Loss, theft during use, natural-disaster damage and other events outside normal use.
• Rental fleets, corporate bulk purchases and bespoke business supply are subject to any written, order-specific commercial warranty instead of this standard store warranty. Contact us before a business or bulk order to confirm its terms. Ordinary office use of an otherwise eligible consumer purchase does not by itself cancel its store warranty. Customised products, private resale and purchases outside this store are also excluded from this standard warranty.
• Free items and promotional gifts, and second-hand goods other than expressly covered refurbished or renewed products.
• Claims outside the warranty period, or where purchase and eligibility cannot be verified.

These exclusions apply only to the standard commercial warranty. They do not limit mandatory rights, including rights concerning supplied software or digital elements, or the Annual Pass benefit above.

Lifetime technical support

For products purchased from our EU Store, our team provides lifetime technical guidance for setup, drivers, troubleshooting and product use. Contact kmeu@minisforum.com with your order number and model. This service is separate from the commercial hardware warranty and does not extend its period. It does not, by itself, entitle you to free hardware repairs, parts or shipping after that warranty ends; any applicable statutory rights to free remedies remain unaffected.

• Contact us: Email your order number or proof of purchase, model, serial number and a brief description. For faults, include when the issue occurs and any useful photos or video. Statutory withdrawal needs neither a reason nor fault evidence.
• Use the supplied instructions: For accepted returns, we provide a label and designated return address. A label does not automatically mean free change-of-mind return shipping; the cost rules above apply. Confirm premium, express or collect-on-delivery services with us first. A dispatch warehouse or parcel address may not be the return address.
• Pack securely: Use original packaging or equivalent protection. Include the components requested for assessment, such as the power adapter, and send tracking details. Missing original packaging alone does not invalidate a statutory claim.

Eligible EU customers can use our German service centre after receiving instructions. Repairs generally take up to two weeks after confirmed receipt, subject to parts availability. Replacement dispatch normally takes 2–7 business days after the returned item arrives, subject to stock. We send tracking on dispatch; no loaner device is provided. Statutory remedies must still be delivered within a reasonable time without significant inconvenience.

Refunds normally use the original payment method. For statutory withdrawal, another method requires your express agreement and no reimbursement fee applies. Once issued, PayPal refunds generally appear within 48 hours; card refunds may take 7–10 business days. Provider processing estimates do not extend our refund deadline. Contact us if an approved voluntary refund has not arrived after 15 business days.

Repairs outside both statutory coverage and commercial warranty may be available if the product can be restored to normal function. We agree a quotation with you before chargeable work. You pay shipping both ways; return shipping may be collect-on-delivery. If you decline the quote, return shipping and any other disclosed, lawfully agreed charges may apply. These charges do not apply where we must pay for a covered claim.

Before return or service, back up your data, erase personal information and remove user-installed or removable memory, SSDs and other storage unless support asks you to include them. Tell us if a requested component cannot be removed.

Repair or replacement may require data access or deletion. To the extent permitted by law, we are not responsible for data loss or added components left contrary to our instructions. Mandatory liability and consumer rights remain unaffected.

Email kmeu@minisforum.com or use our contact form. Postal notices may be sent to:

This is a correspondence address. Goods must go to the return address supplied for your case.

Optional withdrawal notice: “I withdraw from my contract for [goods], ordered on [date] and received on [date]. Order number: [number]. Name: [name]. Address: [address]. Date: [date]. Signature (paper notices only): [signature].” You may use any other clear, legally valid withdrawal statement.

Updates do not retrospectively reduce return or warranty benefits already provided with an existing purchase. Mandatory consumer rights always apply.

Last updated: September 29, 2026.