Shipping policy

Eligible in-stock orders to supported destinations ship from our warehouse in Germany. Your product page and checkout show the availability and delivery information for your order. For help, email kmeu@minisforum.com with your order number.

For eligible German-warehouse stock, we usually dispatch within 1–2 business days after payment confirmation. EU transit is usually another 1–7 business days after dispatch. These are estimates, not a guaranteed delivery date. Pre-orders or products with different availability follow the estimate shown on the product page and in your order information. Remote destinations, holidays, carrier disruption or customs may affect estimates. We will help with delays; agreed delivery dates and statutory rights remain protected.

Available destinations, methods and charges appear at checkout before payment. Free shipping applies to eligible destinations; remote-area surcharges may apply. If checkout does not accept your address, contact us before ordering.

We email tracking details after dispatch. Check your inbox and spam folder, use our tracking page, or follow the carrier link in your dispatch email. DHL parcels can also be checked on DHL's tracking page.

For delays, missing parcels or damage, send us your order number and tracking details. Photos can help. Prompt reporting helps us investigate; short reporting windows do not remove statutory rights.

For consumer deliveries we arrange or offer, we bear transit risk until you or your nominated recipient other than the carrier receives the goods. A legal exception may apply if you independently appoint a carrier we did not offer. Included transport protection does not replace our responsibility as the seller.

Check your address and contact details before ordering. Tell us promptly about errors; changes may no longer be possible once preparation or dispatch begins. If an incorrect address causes a return, we will discuss options and any reshipping charge before sending again.

Contact us promptly to cancel before dispatch. Eligible cancellations receive a full refund. After dispatch, applicable statutory withdrawal rights remain available. Our Returns, Refunds and Warranty Policy explains return conditions, costs and deadlines. Statutory withdrawal carries no platform or restocking fee.

Check the price, shipping and tax information for your destination before payment. Import arrangements depend on the destination and dispatch route. Ask us before ordering if you need clarification about import charges or tax documents.

Previously purchased €30 customs-duty cover for non-EU orders remains valid: email proof of the customs tax payment and we reimburse the covered tax in full to the original payment method within 1–2 business days of receiving it. Other separately purchased customs services follow their supplied terms. Confirm availability before purchasing a new customs-duty service.

Mandatory disclosure and consumer protection requirements continue to apply. For a return or repair, obtain the designated address from support before sending goods to a warehouse.

Last updated: September 28, 2026.